Thispackagehasbeencreatedasapracticalguidetodevelopingperformancemeasurementsinanyindustry.Ithasbeendividedintothefollowing6sections:1.Introduction2.Measurementasamanagementsupportsystem3.Whatisabalancedscorecard?4.Developingacustomizedbalancedscorecard5.Targetsettingandquantifyingperformanceforincentiveprograms6.NewperformancemanagementsystemandtheperformanceimprovementprocessPerformanceMeasur...