1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABJune18,2003DetailedCompetitiveAssessment–DRAFTv22DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFAoutsourcingisacrowdedmarketplace,withservicesofferedbyITandtraditionalconsultingcompanies,pureBPOplayers,andcompanieswithlargesharedservicecentersinlowcostlocationsCurrentlythemarketisstillhighlyfragmented,andnoclearmarketleaderhasyetemergedContinuedmarketentry...