ARTHURANDERSENARTHURANDERSENCO,SC1SampleProcessMapsMAIntenanceProcessARTHURANDERSENARTHURANDERSENCO,SC2OrganizationsInvolvedintheMAIntenanceProcessPhase2DeliverablesBCSCBCSCCRSABCRSABSSCSSCICSCICSCSCCSCCTSACTSACIMCIMCIM(SS)IM(SS)FiberElectronicsFiberElectronicsCableMAIntenanceCableMAIntenanceSwitchSwitchFrameFrameCarrierCarrierDispatchTo:IM(POTS)IM(POTS)FieldCentralOfficeRCMACRCMACCallReceipt,T...

时间:2025-05-04 22:43栏目:变革管理

COMMUNICATIONPLANCommunicationPlanDocumentThefollowingpagescontAInanactualcommunicationplanwhichwasdevelopedforaclientengagementinwhichcommunicationissueswereamajorfocus.July,1992Page1COMMUNICATIONPLANCommunicationPlanDocumentCOMMUNICATIONPLANXYZSYSTEMOverviewThroughproactive,two-waycommunicationexchangesbetweentheprojectteamandthedealersandinternalcustomergroups,informationaboutXYZSystemcanbee...

时间:2025-05-04 22:43栏目:变革管理

HOUFS2107/VOL1:AA\DATA\PROJECTS\METHOD\PSS_PSI\CONS_ADV\GRAPHICS\P1DETAIL.PPTImplementationMethodologyPreparedbyArthurAndersenLLPDESIGNDESIGNDEVELOPMENTDEVELOPMENTTESTINGTESTINGROLL-OUTROLL-OUTManagementFinalizeandApproveManageScopeandResourcesMobilizeProjectPROJECTMANAGEMENTTrAInProjectTeamTrAInProjectTeamDesignConfigurationDesignConfigurationDesignCustomwareDesignCustomwareDesignWorkflow<BPS>...

时间:2025-05-04 22:43栏目:变革管理

1...................ENABLERSENABLERS2...................CHANGEPROCESSCHANGEPROCESSTIME3...................CHINESECHARACTERCHINESECHARACTERFORCHANGEFORCHANGE4...................ïTrAIningïCommunicationTIMEMANAGINGTHEMANAGINGTHECHANGEPROCESSCHANGEPROCESSïRewardsïBenchmarking5...................REWARDREWARDSomethinggiveninSomethinggiveninreturnforservicereturnforserviceoraccomplishmentoraccompl...

时间:2025-05-04 22:43栏目:变革管理

PerformanceMeasuresSAMPLEPERFORMANCEMEASURESFORPROCESSES/FUNCTIONS/ACTIVITIESProcesses/Functions/ActivitiesPerformanceMeasuresoavg.#complAInts/productinfirst90daysofwarrantyToolstemplateManufacturing/Developmentoordersshippedontime/totalordersshippedo#defects/#unitsinspectedo#unitsaccepted/#unitsinspectedowarrantyandrepAIr$/costofsaleso%firstpassyieldatfinaltesto%defect-freeinstallationso#engin...

时间:2025-05-04 22:43栏目:变革管理

CosttoRectifyFieldServiceComplAInts:13%ofTotalCost05,00010,00015,00020,000InstallationClericalShippingDeliveryMisc.$

时间:2025-05-04 22:43栏目:变革管理

FieldServiceCustomerComplAInts:42%ofAllComplAInts2520151050#ShippingInstallationDeliveryClericalMiisc.

时间:2025-05-04 22:43栏目:变革管理

ISUserSatisfactionSurveyArthurAndersenBusinessConsultingInsertDateClient/ProjectName5/4/25ISUSERSATISFACTIONSURVEY-2-Client/ProjectNameApproachPurpose:TobetterunderstandtheuserperceptionsofISservicesintermsofresponsiveness,quality,planningandongoingsupport•Identified104usersfromacrosstheorganization•DistributedthesurveybymAIl•Placedfollow-upcallstorecipientsandfaxedthemasecondcopy✍Receiveda...

时间:2025-05-04 22:43栏目:变革管理

OpportunityAssessmentChecklistToolStrategyChecklist*Note:Thischecklistshouldbeappliedtotheoverallcompany,aswellaseachkeyfunctionalarea(e.g.,Sales,Production,etc.).AseparatestrategychecklistisNOTprovidedforeachkeyfunctionalarea.AreasofFocusCollectInformation/EstablishBaselinePerformAnalysesOverallCompanyIdentifycorecompetencyIdentifyareasofexcellenceandliabilityareasConstructvaluechAInDeterminev...

时间:2025-05-04 22:43栏目:变革管理

WeisbordSix-BoxModelOutsideEnvironment“EverythingElse”WhatconstrAIntsanddemandsdoesitinvolve?1.PurposesWhat“business”arewein?2.StructureHowdowedivideupthework?4.RewardsIsthereanincentivefordoingallthatneedsdoing?6.HelpfulMechanismsHaveweadequatecoordinatingtechnologies?5.LeadershipIssomeonekeepingtheboxesinbalance?3.RelationshipsHowdowemanage(coordinate)amongpeople?Withourtechnologies?Leade...

时间:2025-05-04 22:43栏目:变革管理