p:\fcs\oc\00tool\material\graphics\a-f\costqua3.docGenericSampleWorkProducts#3PaperIndustryExampleThismatrixillustratesaCostofQualityAnalysisinthepaperindustry.NotetheveryhighapprAIsalandinternalfAIlurecostrelativetopreventivecost.Materialcost(referredtoasMastery)andtherevenueimpactofsellingsecond-gradematerialwereadded,resultinginatotalcostofqualityof$23million.PAPERINDUSTRYCOSTOFQUALITYMATRIX...

时间:2025-05-04 22:44栏目:变革管理

DecreasedCostofQualityExampleThisgraphicillustratesthataqualityfocusonthefront-endtypicallyresultsinanoverallreductioninthecostofquality.AsQualityIsPursuedonthe“Front-End,”InspectionandFAIlureCostsWillSignificantlyDecrease,ThusDecreasingtheTotalCostofQuality$700K$200K$100KNetSavings$1.0MTotalCostofQuality$2.5MTotalCostofQuality$1.5MBeforeQualityImprovementProcessResultsofQualityImprovementProcessp:\fcs\oc\00tool\material\graphics\a-f\costqua2.doc

时间:2025-05-04 22:44栏目:变革管理

EXAMPLESOFTYPICALCOSTOFQUALITYELEMENTSDefinitionAccordingtothedefinitionpublishedbytheAmericanSocietyofQualityControl(ASQC)QualityCostsCommittee,COQconsistsofthefollowingtypesofcosts:-PreventionCosts-ApprAIsal(Detection)Costs-InternalFAIlureCosts-ExternalFAIlureCostsPreventionCostsPreventioncostsaredefinedbytheASQCas“thecostsofallactivitiesspecificallydesignedtopreventdefectsindeliverableprodu...

时间:2025-05-04 22:44栏目:变革管理

Sheet1Page1CostComparisonMatrixProd-IProd-IIProd-IIIOne-timeCostsHardware$200,000$185,000$188,000SystemsSoftware$80,000$100,000$75,000ApplicationSoftware$70,000$90,000$90,000TrAIning$10,000$14,000$12,000YearlyRecurringCostsSupport$15,000$12,000$18,000MAIntenance$20,000$18,000$18,000CommunicationCosts$24,000$24,000$24,000TOTALCOSTS$419,000$443,000$425,000

时间:2025-05-04 22:44栏目:变革管理

Sheet1Page1Hardware$175?IncreaseSalesSoftware$175?IncreaseLaborProductivity(direct)TrAIningSupport?ShortenLeadTimesIn-House?$1,500ReduceInventoryOutside?(onetime-50%RawMaterial,25%WIP)ProfessionalServices$350?ReducedScrapHardwareMAIntenance(10%)$18$225ReducedCarryingCosts(15%)SoftwareMAIntenance(15%)$25?ReducedExpeditingCosts$40ReducedDataEntry$38ReducedNonValueAddedLaborTOTAL$743$1,803Year1Year2Year3Year4Year5CumulativeBenefits$1,803$303$303$303$303$3,015Costs($743)($43)($43)($43)($43)($915)Cashflow$1,060$260$260$260$260$2,100Example:Cost/BenefitAssessmentHardCosts(1000s)HardBenefits(1000s)

时间:2025-05-04 22:44栏目:变革管理

Determineweighted(scores)foreachcriteriabyaddingupallscoresPersonsJerryElAIneKramerGeorgeTOTALAcceptability.40.20.50.651.75Time.05.10.20.150.50Resource.25.40.15.201.00Appropriate.30.30.1500.75TOTAL1.01.01.01.04.00Criteria1:AcceptabilityPersonsOptionsJerryElAIneKramerGeorgeTOTALRANKING4-dayworkweek3322103On-sitecomedyclubs113161Flexiblehours221382

时间:2025-05-04 22:44栏目:变革管理

COMMUNICATIONSTRATEGYGUIDELINESANDSHELLCommunicationStrategyShellThefollowingsectiondetAIlstheprimaryquestionsthatacommunicationstrategyaddresses:1.Objectivesa.Whyisthecommunicationnecessary?b.Whatisitintendedtoachieve?2.Benefitsa.Whatwillbethebenefitstothechangestrategyandtothebusinessiftheseobjectivesareachieved?b.Whatissueswillbecriticaltothesuccessofcommunication?c.Whataretheexistingbarrier...

时间:2025-05-04 22:44栏目:变革管理

B-1✦1995ArthurAndersenCo.S.C.,Allrightsreserved.CustomerNeedsAnalysisForBusinessProcessReengineeringManagementBriefingARTHURANDERSENWhatdoIreallyneed?B-2✦1995ArthurAndersenCo.S.C.,Allrightsreserved.ArthurAndersen’sresearchintoBestPracticesInCustomerSatisfactionprovidesinsightintohowleadingcompaniesarebuildingloyalandprofitablecustomerrelationships.Today,wewilldiscusshowthesecompaniesaregAIni...

时间:2025-05-04 22:44栏目:变革管理

OrganizationalDiagnosisQuestionnAIreNOTE:ThisisNOTAC’sChangeReadinessSurvey.Itisanothersurveythatservesasimilarpurpose.Rule1Anystatementwheremorethan50%oftherespondentsscore3orbelowisanidentifiedstrengthoftheorganization.Rule2Anystatementwheremorethan50°/Oofrespondentsscore4ormoreshouldbeidentifiedasanareaofpotentialweaknessfortheorganization.Theneutralpointisincludedbecauseorganizationsinach...

时间:2025-05-04 22:44栏目:变革管理

InternalAuditSampleChecklistArea/DepartmentQuestionNotes/AnswerFAIrGameforEveryone1.ExplAIntheQualityPolicystatement.Whatdoesitmeantoyou?2.WhoistheQualityRepresentativeinyourdepartment?Forthecompany?3.Whatareyourresponsibilities?Wherearetheydocumented?4.MayIseetheprocedures/workinstructionsthatapplytoyou?5.MayIseeallrecordsrelatedtotheseprocedures?6.Whatareyourgoals?Howdoyouknowifyouareperformi...

时间:2025-05-04 22:44栏目:变革管理